Refund & Guarantee Policy

At Smartiflix IPTV Service (https://smartiflixiptvservice.com), customer satisfaction is our top priority. We strive to provide reliable, high-speed streaming subscriptions. However, if you encounter technical issues that we cannot resolve, we offer a transparent refund policy.

1. Conditions for Eligible Refund

You are eligible for a full or partial refund under the following circumstances:

• Unresolvable Technical Failure: If our subscription credentials fail to connect or work on your compatible device, and our 24/7 technical team cannot fix the issue within 48 hours of reporting.
• Duplicate Purchase: If you were accidentally charged twice for the same subscription order due to a payment gateway processing error.
• Order Non-Delivery: If you did not receive your subscription details via email/WhatsApp within 12 hours after payment verification.

2. Ineligible Refund Scenarios

Refunds will NOT be issued under the following conditions:

• ISP Throttling / Slow Internet: Buffering or lag caused by slow internet speed (less than 25 Mbps recommended for 4K) or local ISP restrictions that can be bypassed using a VPN.
• Incompatible Third-Party Hardware: Inability to set up subscription playlists due to outdated, unsupported, or incompatible third-party devices/apps.
• User Errors: Purchasing the wrong subscription plan by mistake without notifying support prior to line activation.
• Violations of Terms: Account suspension caused by sharing line credentials across multiple devices simultaneously on a single-device plan.

3. How to Request a Refund

To submit a formal refund request, please follow these simple steps:

• Contact our customer support team at admin@smartiflixiptvservice.com or via WhatsApp support.
• Provide your Order ID, registered email address, and a detailed description of the technical issue encountered (along with screenshots if applicable).
• Allow our support team 24 hours to troubleshoot and verify your line log records.

4. Refund Processing Time

Once your refund request is approved, the funds will be automatically credited back to your original payment method (Credit Card, PayPal, or crypto wallet). Refund processing usually takes 3 to 7 business days depending on your bank or card issuer.